Services

Business Process Analysis

Your organization is growing or changing focus, and your existing processes are no longer working. I partner with your team to understand current models and define your ideal future states. Then I get to work, creating documentation such as:

  • Current and future state business process diagrams

  • Standard operating procedures

  • Job aids

  • Training programs

  • Internal communications

  • Change management plans

Documentation Assessment

Your team’s got dozens of policies and guides, but the right information isn’t getting to the right people. I collect and review what’s already in place, then develop recommendations for potential improvements. Outcomes might include:

  • Documentation gap assessment

  • Future-state information architecture

  • Prioritized roadmap for developing and revising documents

Ad Hoc Technical Writing and Editing

You already have a solid technical documentation program in place, but you know that select items are out of date or could be streamlined. I can step in on an as-needed basis to refine documents such as:

  • Policies

  • Standards

  • Procedures

  • Playbooks

  • User guides

  • Quick-start guides

  • Instruction manuals

  • Job aids

  • Training materials

  • Web content

  • Case studies

  • White papers

Documentation Program Infrastructure

If your organization is going through a period of rapid growth or change, it could be time to consider building out some of the “extras” that make a program successful in the long term. I can partner with your team to:

  • Develop templates and style guides to improve the quality and consistency of your documents

  • Evaluate and configure software for content management and training delivery

  • Establish change management councils or documentation advisory groups

  • Plan and coordinate annual documentation audits

Get in touch to set up a free exploratory call.

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